Premium Customer Support
(included with purchase)
With the purchase of any
Feedsoft product, you
will receive a 1 year
subscription of
Feedsoft’s Customer
Premium Support which
includes the following
features:
Product Updates
Free timely product
updates which helps to
keep your version of
Feedsoft current.
Advantages of product
updates includes
receiving software
improvements for the
current version of your
software, immediate
access to product
enhancements when they
are developed, and up to
up to date knowledge of
our latest product
releases which includes
new product
notification. Product
updates refer to the
same version which you
own. (Newer or different
versions of your
software are not
included with this
support package)
Unlimited Email Support
Unlimited communication
from our product support
team who will promptly
answer your questions,
help you trouble shoot,
or give you advice to
help you make the most
of your new software.
Knowledge base
Your Premium Support
subscription also
includes access to a
keyword based searchable
knowledge base where you
can query the vast
support database for any
keyword to help you in
your search. Answers to
questions are at your
fingertips and expedite
your time at the
Customer Support Center.
The searchable database
helps you find your
answers quickly and
easily.
Subscription Renewals
Each software license
requires its own Premium
Support subscription
which can be renewed
each year for the cost
of 20% of the original
license price. The first
year subscription is
included with the
purchase of any Feedsoft
product.
In review, the premium
content in the Premium
Support subscription
includes: timely product
updates, product
enhancements, new
product notification,
access to a keyword
based searchable
knowledge base, and
unlimited product email
support.
Customized Support
Feedsoft Corporation
recognizes that some
clients may be in unique
situations that require
a customized level of
support. For those
clients needing
additional services or
features to our software
we offer individualized
on-site training and
consulting services that
tailor our software
packages to meet our
clients needs.
