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Customer Support

Feedsoft Corporation is happy to provide these free customer support resources to anyone evaluating our software:


Premium Customer Support

(included with purchase)

     

With the purchase of any Feedsoft product, you will receive a 1 year subscription of Feedsoft’s Customer Premium Support which includes the following features:

 

Product Updates

Free timely product updates which helps to keep your version of Feedsoft current. Advantages of product updates includes receiving software improvements for the current version of your software, immediate access to product enhancements when they are developed, and up to up to date knowledge of our latest product releases which includes new product notification. Product updates refer to the same version which you own. (Newer or different versions of your software are not included with this support package)

 

Unlimited Email Support

Unlimited communication from our product support team who will promptly answer your questions, help you trouble shoot, or give you advice to help you make the most of your new software.

 

Knowledge base

Your Premium Support subscription also includes access to a keyword based searchable knowledge base where you can query the vast support database for any keyword to help you in your search. Answers to questions are at your fingertips and expedite your time at the Customer Support Center. The searchable database helps you find your answers quickly and easily.

 

Subscription Renewals

Each software license requires its own Premium Support subscription which can be renewed each year for the cost of 20% of the original license price. The first year subscription is included with the purchase of any Feedsoft product.

 

In review, the premium content in the Premium Support subscription includes: timely product updates, product enhancements, new product notification, access to a keyword based searchable knowledge base, and unlimited product email support.

     


Customized Support

Feedsoft Corporation recognizes that some clients may be in unique situations that require a customized level of support. For those clients needing additional services or features to our software we offer individualized on-site training and consulting services that tailor our software packages to meet our clients needs.

 

 

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